Refund policy

Return Policy

At FineTimePrints each piece of canvas wall art is made to order just for you. Because of this, our policy is a little different from traditional retail—but we always aim to make things right if there’s an issue.

đź’› Order Changes & Cancellations

We understand plans can change!

  • You may request a cancellation or change within [24 hours] of placing your order

  • After this time, your artwork may already be in production and cannot be modified or canceled

🖼️ Returns & Exchanges

Since all of our canvas prints are custom-made:

  • We do not accept returns or exchanges for:

    • Change of mind

    • Incorrect size choice

    • Slight color differences (due to screen settings)

That said, if something isn’t right, please reach out—we’re here to help.

âś… Damaged, Defective, or Incorrect Items

If your canvas arrives with an issue, we’ve got you covered.

We’ll gladly offer a free replacement or full refund if your item:

  • Arrives damaged in transit

  • Has a printing or manufacturing defect

  • Is not the item you ordered

To resolve quickly:

Please contact us within 7 days of delivery and include:

  • Your order number

  • Clear photos of the canvas and packaging

Once approved, we will:

  • Send a replacement at no cost or

  • Issue a full refund to your original payment method

📦 Shipping Issues

  • If your order is lost in transit, we will work with you to replace or refund it

  • If tracking shows delivered, we recommend checking with neighbors or your carrier, as we are not responsible for stolen packages

đź“Ť Address Accuracy

Please double-check your shipping details at checkout.

  • We are not responsible for orders shipped to incorrectly entered addresses

  • If you notice an error, contact us immediately and we’ll do our best to help before production begins

đź’ł Refund Processing

  • Approved refunds are issued to your original payment method

  • Please allow 5–10 business days for processing (timing may vary by bank or provider)

⚖️ Shopify & Legal Compliance

  • This policy is provided in accordance with applicable consumer protection laws and Shopify platform requirements

  • Nothing in this policy is intended to limit your rights under local law

  • We reserve the right to refuse refunds or replacements that do not meet the conditions outlined above

🤝 Our Promise

We truly care about your experience and stand behind the quality of our canvas wall art. If there’s ever a problem, we’ll work with you to make it right.

đź“© Contact Us

 help@finetimeprints.com

By placing an order, you agree to this Refund & Return Policy.